If your organisation has a new bank account

Manual Top up

If you normally send funds to Pleo via manual bank transfer, nothing needs to be done when you change your bank account. 

Good to know

• The name on your new bank account must match your Pleo account name.

• Your first manual top-up from the new bank may take up to 24 hours longer than normal - after that, future top-ups will be processed as usual.

Auto top-up

If your organisation is based in the UK or a euro currency country 

1. Complete a manual top-up from your new bank account
   Note: Our team need up to 24 hours extra to clear your new account as the approved source of funds
2. After this delay, access your Cash Management page
3. Click Direct Debit
4. Click Cancel Agreement
5. Confirm
6. Set up a new Direct Debit - your new bank account will automatically appear in the dropdown menu as soon as it's been approved

If your organisation is based in Denmark

1. Access the Mastercard payment services page here
2. Cancel your current auto top-up agreement  
3. Submit a new one here
   Note: Enter Pleo's CVR number, which is 36538686, when asked for a aftaleleverandørnummer (English: supplier number).

If your organisation is based in Sweden

Please cancel the autogiro agreement for your old bank account (your former bank will need to help you with this). Once done, please set up a new agreement with your new bank.